Know the relevance of fixed-base operators in commercial airports
For the uninitiated, FBO stands for Fixed Base Operator, a term that is extremely relevant in both the general and commercial aviation sectors. The aviation industry is driven by a number of companies and service providers, many of which are focused on helping different parties with vested interests. FBOs basically cater to the needs of general aviation and, depending on their profile, they can work with commercial carriers and other individual companies that require services at the airport. In this post, we will talk about FBOs and how their services are important and relevant to the sector.
The need for FBO
It is very difficult to generalize the scope of work performed by Fixed Base Operators, mainly because their roles at different airports can vary enormously. However, they are extremely important to the aviation customers they serve. As mentioned, an FBO may choose to work with a regular commercial airline, or may be involved in airport maintenance as approved by the airport sponsor in conjunction with the supervisory regulatory authority. FBOs are important because they provide a critical service, the supply of aviation fuels, at the airports they serve. Their services help maintain standards and services at an airport, and can serve both commercial carriers and the general aviation public. Many FBOs are described as full service, which means they provide additional services such as Maintenance, Repair and Overhaul (MRO) and Aircraft Rental and Management (ACM), in addition to the basic FBO services of aircraft handling, refueling and hangar. It largely depends on the nature of the airport and the local demand for services.
Things to expect
FBOs perform different functions. Almost all FBOs provide basic aircraft handling, refueling and hangar services. Most also offer facilities with amenities for the flying public and flight crews, including general aviation terminals with customer service desks and seating areas, flight planning and pilot rooms and rest areas, and other amenities. . When it comes to commercial services, FBOs at many regional airports will provide commercial handling and fueling where there is not enough commercial service to rise to the level of an independent third-party provider. Although somewhat less frequent, FBO staff can also provide some above-wing services, such as passenger ticketing, registration, and gate agent services.
Work with an FBO
If you are an airport sponsor or someone who needs help with airport business, you need to be careful when choosing the best FBO management service. Expertise and experience are paramount in this industry, as the cost of operations is increasing as the demand for higher service levels and better facilities increases. You need a team that knows your business goals and can offer dedicated assistance with complex aviation logistics. As a potential client, you should carefully analyze their experience and capabilities, and you should always be able to reach out to their references. FBOs are great for overcoming operational challenges, but working with the right service provider that understands your needs and meets your expectations is critical.
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